Guarantee

All Premium Blinds products include a one year manufacturers guarantee from date of manufacture.

Our manufacturer uses stringent manufacturing techniques which ensures our products will be free of defects.

Guarantee subject to:

  • Our product is installed as per our installation guide.
  • Our product has not been modified in any way.
  • Our products are used for a purpose for which it was designed.
  • Our products were not misused, altered or repaired by non
  • Our product is regularly cleaned and maintained.
  • The guarantee excluding fair wear and tear. Some fading/discolouration as well as slight warpage may occur over time with Basswood/Styro blinds and this is not considered a defect.
  • Premium Blinds will arrange repair or replace defective blinds (at its discretion) and manufacturer cover the cost of labor and materials. Shipping to and from manufacturer for the repair will be for the purchasers account. We recommend you deliver the blind directly to our manufacturer (Cape Town or Johannesburg) for the repair but we will liaise the repair claim on your behalf.
  • The colour of samples on the website is a guide only, an exact colour match cannot be guaranteed. Also important to note products like basswood/bamboo and some fabrics are manufactured in batches so colour variations are possible from different manufactured batches. Natural products will warp and fade and there may be variations in colour, grain and texture which are characteristic of real natural wood.