FAQ

1. How do I shop?

Shopping for blinds cant simpler, follow our easy to get price now selections and then add to chart. If you require further assistance feel free to contact our customer service team via online chat, telephonically or via email.

2. How can I view products?

We provide large selection of product images and swatches via our website. We could also if requested email a selection of the swatches scanned using high definition scanner. We unfortunately have limited number of samples and only provide samples for special requirements.

3. Can I change detail or products in my order after I have checked out?

Contact us immediately of any changes as once the order has been processed by the factory we will be unable to make any changes.

4. What are your trading hours?

Our website never sleeps so feel free to shop, if you require shopping or installation assistance our afterhours support team will be available to assist. As our after hour support teams operate via mobile communications they will only be able to assist with general queries and not have access to client information. We apologize if you tried to make contact and the team was not available due to poor mobile communications. We will appreciate if you could in that case email your query and will revert soon as possible.

Our operational teams for order processing/shipping/changes/repairs/refunds are available Monday to Friday from 9am to 5pm with exception of South African public holidays.

5. How can I make payment?

Please refer to our Terms and Conditions

6. Shipping

Please refer to our Terms and Conditions

7. Can you guarantee the same colour?

The colour of samples on the website is a guide only, an exact colour match cannot be guaranteed. Also important to note products like basswood/bamboo and some fabrics are manufactured in batches so colour variations are possible from different manufactured batches. For further assistance please contact our customer services team.

8. What if my goods are incomplete, wrong or damaged, what do I do now?

We’re sorry for the inconvenience if it arrived incomplete, wrong or damaged, we take special care of checking the products and ensuring it’s properly packaged. Immediately email our customer service team and we will appreciate if you could take pictures of the products, damage and the packaging. We will then be able to assess the damage and advise accordingly. Our manufacturers are based country wide so we will then arrange necessary resolution and advice.

9. What happens if my product becomes faulty after some time after delivery?

If your product was delivered and no fault raised within 7 days, then any faults will need to be raised as a repair request under the terms of the product guarantee. Please refer to our product guarantee page or contact our customer service team for further assistance.

10. What happens if my product fails after the product guarantee has expired?

We don’t only sell new blinds but also one of the few places in South Africa that will offer blinds accessories/spares available on PremiumBlinds.co.za. If the failure is outside normal repairs then we can assist to arrange a manufacturer repair. We can only offer manufacturer repairs on blinds purchased from us and repairs are not always the most economical option. Contact our customer service as we will be only too pleased to advice.

12. Refund policy

Please refer to our Terms and Conditions

13. PAIA document

PAIA Document